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Terms and Conditions
To obtain a cellular connection, purchase and use SIMs
All contents described herein constitute the terms and conditions (“Terms and Conditions”) for the use of SIM/Devices while purchasing and obtaining cellular services (“Services”), cellular connection (“Connection”) of the Operator. Services Words and expressions used herein in these terms and conditions shall have the meanings assigned to them in the Pakistan Telecommunications (Reorganization) Act, 1996, the rules issued by the Federal Government under section 57 of the Act, The policies and SOPs issued by the Regulatory Authority from time to time to the PTA operator license and terms and conditions are available on the operator's website.
SIM Purchase and Activation: SIM Sale Pre-conditions: Customer must provide valid Visa/Pakistan Origin Card (POC) or NADRA ID or Proof of Residence (POR) card along with valid CNIC number or current original passport, whichever is applicable. For foreigners, Afghan nationals and foreigners, a copy of the required document will be kept with the seller and forwarded to the operator within the time specified by the operator in this regard.
SIM ACTIVATION PROCEDURE: The buyer/customer shall provide the valid CNIC number to the operator's own customer sales/service center, authorized franchisee or registered retailer (hereinafter collectively referred to as "Seller") as per As the case may be, who will verify the eligibility of the customer (based on the authenticity of the information provided and the count of SIMs already registered on his CNIC, if applicable at that time will be respected) and the customer's Offer MSISDN selection if eligible. After selection of MSISDN, the seller will scan the customer's thumb/fingerprint through the designated biometric scanner and send the obtained thumb/fingerprint to the concerned mobile company along with the customer's CNIC number for verification from NADRA. Upon successful verification, operator will ensure SIM verification within 24 hours. In case customer's thumb/fingerprint is not verified by NADRA, the seller will inform the customer about the reason. In the event, the operator shall not be held responsible in any shape or form and the user shall contact NADRA directly for further assistance. The same procedure will be followed for insurance of duplicate SIMs, change of ownership of SIMs and other pre-conditions and rejection of such SIMs.
Customer Acknowledgment and Action: These terms and conditions will apply to the user from the time he purchases the SIM/connection. The customer unconditionally agrees and accepts all the terms and conditions available on the operator's website by providing thumb/fingerprint for verification from NADRA. Further, the User acknowledges that he has authorized the Operator to use his biometric information for authentication with NADRA, which is a legal obligation and without which the SIM/connection verification cannot be enabled. The Operator shall have the right to activate or terminate any connection on behalf of the User who does not agree to these terms and conditions or violates any of the above-mentioned laws in which the Operator Fair use is not limited to the police.
Charges: Charges payable by the Customer, whether upfront or subsequent to obtaining the Services, shall include but not be limited to:
Tariff, cost, rate, installation charges, line rental, connection charge, equipment cost, SIM card cost, verification charges, Visitor Location Register (VLR), and value added services charges and other charges, fees, other payments like That has been described and brought. Subject to the approval of the Authority in notice to the Customer from time to time (if required by applicable laws). Taxes, duties and levies which are or may be applicable in accordance with applicable laws, rules and regulations. The Operator shall determine the initial appropriate credit limit for the Customer. Call charges will be determined exclusively based on the call/billing details recorded by the operator.
Default: The operator shall have the right to terminate the service to the customer.
Failure to pay invoices within the stipulated time.
Exceeding credit limit
Misuse of Services: Violation of terms and conditions and in compliance with the provisions of the Telecom Consumer Protection Regulations, and production from the Spam, Unsolicited, Fraudulent and Offensive Communications Regulations 2009 and other laws currently in force. Inactivity: If the customer remains inactive/inactive for a period of 180 days; The operator reserves the right to disconnect and reissue the MSISDN to another user and the user shall have no recourse. However, the User may retain the subscription for a specified period on payment of certain charges (if any) by notifying the Subscriber Operator in writing, fax, e-mail etc.
Responsibilities: Shall be personally responsible for all calls, SMS and MMS made from the customer's SIM/terminal devices and for sending to any other person unsolicited, offensive, misleading, system and will not use, transmit or permit the use of the Service; Indecent, obscene, or false messages, calls or communications; or making constant calls that may disturb any person. The user shall inform himself of all requirements regarding the use of the connection and shall be fully responsible for all illegal acts and omissions. In case of loss or theft of the SIM card, the user immediately
But after 24 hours shall inform and request the concerned operator to block the SIM card, failing which, the user shall not be absolved from the criminal liability, if any. Due to use of SI card/connection in any illegal/criminal activity. Customer shall not engage in spam creation and in case Customer is found involved in any such activity, his MSISDN outgoing SMS facility shall be blocked for the first time and membership shall be permanently suspended on subsequent activity. will be blocked automatically.
Variations: The operator may vary, increase or decrease the fees, tariffs, rates and charges etc. and may notify the user subject to the approval of the Authority (if required) from time to time.
Force Major: In the event of circumstances beyond the operator's control, including without limitation acts of God, civil disorder, rebellion, war or military operations, national or local emergency, government or any competent authority's fault, any Kinds of industrial disputes, fire, lightning, explosion, flood, weather of unusual severity, acts or omissions of persons for which the operator is not responsible, including jammers and other frequency interference by third parties, strikes, lockouts. , and services for maintenance of barrier systems including physical features and environmental conditions, the operator shall not be liable to any customer for such period in respect of any service in accordance with these terms and conditions.
Mediation: If any disagreement or dispute arises between the parties which cannot be settled amicably. The matter shall be referred to the authority which may investigate and decide the complaint and take action accordingly in accordance with the Act, the rules made thereunder and the conditions of the telecom license of the operator.
Misc: All information contained in the Operator's promotional materials, advertisements and promotional campaigns, including the terms and conditions available on the Operator's website, shall apply once the Customer has subscribed to any such Service and shall be deemed to have entered into any agreement between the Customer and the Operator. shall be considered part of the contract. Customer has the right to claim refund of security at the time of disconnection of services after adjustment of pending dues. All customer information will be kept confidential for all purposes, unless disclosure is required by government departments or agencies, or unless the customer consents to disclosure.
These terms and conditions shall be subject to the Act, rules, regulations, license conditions and instructions issued by the PTA from time to time. Said SIM card* or personal cellular number is and shall remain the exclusive property of CMPak.
"SIM Card / MSISDN issued and/or any device to which such SIM Card(s) / MSISDN(s) is mapped or unmapped or for provision of telecommunication services. assigned or issued to shall remain the property of CMPak Limited. In no event shall it be deemed or deemed to be the property of the Customer/User. Further, CMPak Limited reserves the right from time to time to any may assign, change, change the Service(s) or MSISDN/SIM(s) or withdraw any Service(s) or MSISDN/SIM(s) after its release without assignment. For any reason" can keep